Ebook Mismatch: How Inclusion Shapes Design (Simplicity: Design, Technology, Business, Life)
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Mismatch: How Inclusion Shapes Design (Simplicity: Design, Technology, Business, Life)
Ebook Mismatch: How Inclusion Shapes Design (Simplicity: Design, Technology, Business, Life)
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Review
Mismatch is a powerful read that not only has the potential to change the way we approach design but also serves as a strong check to our ingrained assumptions about how and why people move, act, speak, and interact (or dont).―Gray MagazineDesigning for inclusion is not a feel-good sideline. Holmes shows how inclusion can be a source of innovation and growth, especially for digital technologies. It can be a catalyst for creativity and a boost for the bottom line as a customer base expands. And each time we remedy a mismatched interaction, we create an opportunity for more people to contribute to society in meaningful ways.―800-CEO-READ
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Kat Holmes shows us how to make inclusion a source of innovation. An important read for anyone who aspires to build great products for the greatest number of people.―Satya Nadella, CEO, MicrosoftDesign shapes our human experience. As software changes our world, inclusive thoughtful design will be even more important. In this absorbing and important book, Kat Holmes lays out clear steps and the role we can each play to overcome bias and create inclusive design.―Victoria A. Espinel, CEO of BSA | The Software AllianceKat Holmes's approachable book, Mismatch, calls to tech industry leaders and designers to create inclusion by making a world that invites all of us to participate and benefits everyone. Designing for the future, Holmes convinces, requires designing for human diversity. Mismatch is a manifesto, a primer, and a rousing invitation for everyone in the design and production process to become inclusion experts who will collectively make a better, more effective, and more just world for us to share.―Rosemarie Garland-Thomson, Professor of English and Bioethics at Emory University, author of Extraordinary Bodies and Staring: How We LookDesign at its best gladdens our lives, and shapes the way we experience the world―but it can limit that experience, too. Counters may be too elevated for someone in a wheelchair, and playgrounds built solely for able-bodied children a trial for those who can neither run nor climb. Even a magical faucet, built to flow at the wave of a hand, is ill suited for the blind. In Mismatched, a crusading and important look at how design can frustrate and even alienate users, Kat Holmes compels us to be more inclusive. She shows us that design requires not only ingenuity but humility. It must solve problems, yes, but it must also work with those excluded to reimagine and improve their experiences.―Caroline Baumann, Director, Cooper Hewitt, Smithsonian Design Museum
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Product details
Series: Simplicity: Design, Technology, Business, Life
Hardcover: 176 pages
Publisher: The MIT Press; 1 edition (October 16, 2018)
Language: English
ISBN-10: 0262038889
ISBN-13: 978-0262038881
Product Dimensions:
5.4 x 0.8 x 8 inches
Shipping Weight: 11.4 ounces (View shipping rates and policies)
Average Customer Review:
5.0 out of 5 stars
10 customer reviews
Amazon Best Sellers Rank:
#21,587 in Books (See Top 100 in Books)
During the early days of my career within product creation at Nike, the maxims of Simply & Go, The Consumer Decides, and Be A Sponge were constantly reinforced. With Simplify and Go, we were encouraged to trust the expertise of others and ask questions when we did not know the answers. The Consumer Decides urged us never take them for granted and maintain a wide on-going dialogue sharing ideas and insights (back and forth) in order to truly understand their individual perspectives. Be A Sponge was, above all else, maintaining curiosity. Opening your eyes, ears and heart, and constantly look all around you.All of these are still relevant when approaching design but what Kat Holmes amplifies in Mismatch is the need to dive a bit deeper, reach out a bit farther, talk and listen a bit more and maybe work slightly harder. We need to step outside our comfort zone in order to grow individually and also to improve upon a products own design elasticity. Those who have lived through exclusion have extraordinary insights that highlight the biases in current solutions and approaches. They need to be equal partners in our exploration and process.Kat reinforces the idea that we, as designers, developers, product managers, all have the power to make change happen. If we think about disability as mismatched interactions versus a personal health condition, we can establish a new and profound mindset. A new approach that when designing for inclusion, we ultimately are designing for uncertainty and our future selves. There is also business justification rooted in an inclusive process but most importantly, its designing product with clear intent and purpose that makes things a bit better so that more people can play.
Don’t enter this book thinking it’s about coding accessible websites or meeting WCAG guidelines in a product. It’s so much more than that. Mismatch is an info-rich guide to aligning your priorities and practice to creating better solutions by including more people. Step out of the accessibility-as-a-checklist mind and into a truly inclusive ethos. Great for designers, developers, business people, and really anyone interested in creating a just offering in the world.
If you make products and can’t answer ‘who am I excluding’, you should read this book. Every day people have to adapt to make products work for them. You’re one of those people. Think about it: we all experience challenges with objects in our lives because of permanent or temporary disabilities. Kat provides a framework for identifying exclusion and tools to make products that allow everyone to use them. She shares stories and anecdotes that help connect the methods described. Mismatch is an excellent guidebook for anyone creating experiences for customers.
Without ostracizing, Mismatch is able to maintain neutrality and present concrete ideas and concepts of how the design of systems, technology, products, and the environment surrounding them shape our world and the people within it using past and present examples.Kat Holmes, essentially creates a glimpse into the future of further exclusion and how designers, meaning anyone who creates solutions for the public, can exclude a specific population of consumers if inclusive design isn’t prioritized during the design process.The way she poses questions to archaic ways of designing, sheds light on how change is needed to break the cycle of exclusion today. I personally appreciate how meaning, value and inclusivity is given to the profession of inclusive design, highlighting the skills necessary to define who can become an inclusive designer.A thought provoking voice.
When a book is so full of quotable passages that you are compelled to flag almost every page, you know you've met a thoughtful writer whose message is clear. What I appreciate most about this book is that Kat Holmes makes you care about inclusive design – whether you're a designer or not, or work in tech or not – because it's not only good for the products and services that companies make, but it's also good for us as communities and as a society. Learning about the inclusive design method will change how you think about, well, everything.
An excellent short book in the Simplicity series curated by John Maeda (all of the books I have read in this series are excellent). This book can change ho you approach design. It can also change how you support life. Kat Holmes (who pioneered this work while at Microsoft) proposes three design principles: (1) recognize exclusion, (2) learn from diversity, (3) solve for one, extend to many. These are not only good design principles. They are a guide to how to interact in many social and organizational situations. Next time you are at a party or in a business meeting, look to see who is being excluded and what that means about the group dynamics. Look at who you exclude in your daily life and ask why.One of the best parts of this books is the stories of designers who have used various disabilities as a way to transform design. An example, imagine being a gamer who does not have use of their hands, and who cannot use a game controller. How would that change how you play games. How would it change the games you design?The story of the design of US fighter cockpits is telling. Back in the 1940 as jets were being introduced they were designed to fit the average pilot. How many of us are average on all dimensions? None of us. So a set of controls designed for the average suited no one. The results was a lot of accidents, many fatal. The cockpits were later redesigned to be adjustable so that each pilot could fit the cockpit to their own size and preferences.I will be getting copies for all three of my kids (all of whom work in design fields) and expect to reread this book several times.
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